Abuja, Nigeria – The Nigerian Civil Aviation Authority (NCAA) has levied a fine of N15 million against RwandAir for failing to adhere to consumer protection regulations. This action was confirmed by Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, via a post on X (formerly Twitter) on Friday.
The fine stems from RwandAir’s failure to resolve a passenger’s baggage complaint within the mandated timeframe. Achimugu stated, “The NCAA has sanctioned RwandAir for consumer protection-related infractions. The airline has been fined a sum of fifteen million naira for its failure to resolve a baggage issue within the stipulated timeframe.”
In addition to the monetary penalty, the NCAA has directed RwandAir to replace the damaged baggage and compensate the affected passenger with $170. This directive aligns with the provisions outlined in Part 19 of the NCAA Regulations 2023.
The agency has also issued a stern warning to all airlines, emphasizing that non-compliance with the timeframe for processing passenger refunds, as stipulated in Part 19 of the NCAA Regulations 2023, will result in sanctions. This recent enforcement action follows similar measures taken in February 2025, when five domestic airlines were penalized for various infractions, underscoring the NCAA’s commitment to upholding consumer rights within the aviation sector.
